Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as soon as possible online via the Services Australia website.

To get approved for JSP an individual must:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be out of work, and
– trying to find work and employment going to take part in activities that increase their opportunities of discovering a task, or
– unable to work, employment study or try to find work due to medical condition, health problem or injury, or
– used or studying full-time and employment are unable to undertake these due to a medical condition, disease or injury and work or research study to return to

If the client has actually suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP consumer is still working 30 hours per week, but their earnings has actually reduced. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being certified they need to supply their checking account balances, proof of income and work separation details.

Customers can start an early claim online. They will have the ability to complete Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online up until within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the client is certified however not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their individual details are right. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task is presented to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.

The job will permit the consumer to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered unable or inappropriate to finish an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a can help a client begin a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the customer resides in a remote location and normally utilizes an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote clients.

The client needs to have:

– the remote indication revealing on the Customer Overview, or
– a domestic address in a remote area

To check the address remains in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, encourage the nominee to help the person claim JSP using the person’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be affordable for a customer to finish all Required tasks prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their work prospects by transferring to a new place.

If this holds true, the Service Officer need to investigate a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance event has happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Workforce Australia or other specialist supplier, will have a preliminary visit scheduled during the Participation Interview. Attending this very first service provider visit is called the job candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the job applicant’s income support payment. Note: this undergoes task seekers meeting any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job candidates to the Workforce Australia online employment service. This excludes job hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically calculate this and use the suitable rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer information, name and ABN, will be presented to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a consumer validates the employer, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the customer does not confirm the company, as soon as on payment, the STP employer might provide to the customer once again when they report.