How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your answer reveal you another question or outcome.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to supply supporting files to progress your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we have actually made an error you can ask us to examine our decision.

We can help if you remain in financial hardship or need special help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate plan in place?

To claim on somebody else’s behalf you need to be authorised.

The person you’re claiming for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to declare on somebody else’s behalf.

The individual you’re claiming for will need to begin the process. Read about how to include a Candidate arrangement using your online account.

7: Do you desire to declare online?

The simplest method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unhealthy, employment or require to separate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: employment Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s easy to create one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account should utilize a special email address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and employment get in responses.
6. You have actually developed your myGov account, choose Continue to myGov.

After you prove who you are through myGov by going into some information about you, you’ll get a CRN. We’ll examine if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual details and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from one of these documents:

– Australian motorist licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by .

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to finish our identity requirements. You’ll require to give us an acceptable picture identity document in addition to any other files we might request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and show who you are to connect Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, information from your identity files and confirm your picture.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: employment How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, employment then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Get JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you send supporting documents to send your claim.

You can complete these steps up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your circumstances alter. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We might ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll call you if we require more details.

We’ll send you a letter to let you know your claim outcome. If your claim achieves success, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Check in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our choice.

To do your business with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll need an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.