Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online by means of the Services Australia site.

To get approved for JSP an individual must:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be out of work, and
– searching for work and willing to participate in activities that increase their possibilities of discovering a task, or
– unable to work, study or search for work due to medical condition, disease or injury, or
– employed or studying full-time and are not able to undertake these due to a medical condition, disease or injury and have a task or study to return to

If the consumer has shown they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours each week, but their income has reduced. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or employment going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they must provide their checking account balances, evidence of income and employment separation details.

Customers can start an early claim online. They will be able to complete Your personal information, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.

Customers can not complete Review and Confirm, Next steps or employment submit the claim online until within 14 days of being eligible for JSP. They will get a suggestion notice 14 days before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the customer is qualified but not payable when they claim.

Customers transferring from an existing earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and employment connect their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and access their connected Centrelink online account
– ensure their individual information are proper. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a minimized concern set as part of their online claim if they are:

– currently in invoice of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The job will enable the customer to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered unable or employment inappropriate to finish an online claim or nominees. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer start a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the consumer resides in a remote area and normally utilizes an agent, Remote Service Centre, employment or phone to do organization and is not able or inappropriate to complete an online claim, the customer ought to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote clients.

The customer should have:

– the remote indicator showing on the Customer Overview, or
– a residential address in a remote area

To inspect the address remains in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, employment a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, motivate the nominee to assist the person claim JSP using the individual’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be reasonable for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has within the previous 26 weeks, Services Australia must figure out if they have decreased their work prospects by transferring to a brand-new area.

If this is the case, the Service Officer must examine a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a referral to a Labor force Australia or other specialist provider, will have a preliminary consultation reserved throughout the Participation Interview. Attending this first provider appointment is called the job candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job applicant’s earnings assistance payment. Note: this is subject to job hunters fulfilling any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online employment service. This leaves out task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately calculate this and apply the appropriate rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to customers throughout their online claim. Employer details, name and ABN, will be provided to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the employer within the claim. If a customer validates the company, once on payment, STP pre-filled earnings will exist to the client when they report. If the consumer does not validate the employer, as soon as on payment, employment the STP company might provide to the client again when they report.